Leading the Sheep & Goat Industry Since 1980

FAQ

General

What if I am Tax Exempt?
What are your Payment Options?
How do I contact Sydell?
What is Sydell's Warrenty information on its products?
How do I sign up for Promotional Offers?
How do I opt out/unsubscribe from email list?
Will I be charged Sales Tax?


Shipping

How will my order ship?
When will my order ship?
Can I ship to a PO Box?
What are my shipping costs?
What is your return policy?


Answers

What if I am Tax Exempt?

Sydell only collects sales tax from South Dakota and Nebraska residents.  Currently our website can not except tax exempt sales.  If you are from South Dakota or Nebraska and are tax exempt please notify Sydell by phone at 800-842-1369 or via email at sydell@sydell.com.


What are your Payment Options?

Online we accept Visa, Mastercard, Discover and American Express.  If you would like to use another form of payment please contact Sydell to arrange payment.


How do I contact Sydell?

Sydell can be reached via the following methods: sydell@sydell.com  |  (800) 842-1369 or (605) 624-4538  |  46935 SD Hwy 50, Burbank, SD 57010


What is Sydell's Warrenty information on its products?

All items manufactured by Sydell Inc. are warranted against defects in material, welds and workmanship for one year from date of shipment (but not against damage caused by accident, abuse, or faulty installation). The paint is not guaranteed due to wear and tear in shipment, manure build up if not cleaned, and due to salty air in certain coastal regions. Fading may result in painted or galvanized products. Galvanizing quote is available if requested. We will repair or replace, free of charge (F.O.B. Point of Supply), all such defective parts, if returned to factory, charges prepaid. No allowance will be made for repairs, alterations, or changes unless specifically authorized by us, nor will any claims be allowed for damages or delays caused by such defective materials.


How do I sign up for Promotional Offers?

You can sign up for Sydell's newsletter which will contain specials and offers sent to your email.


How do I opt out/unsubscribe from email list?

At the bottom of the email you will find an unsubscribe link to discontinue receiving the emails/newsletters.


Will I be charged Sales Tax?

Currently Sydell collects sales tax for the states of South Dakota and Nebraska.


How will my order ship?

Smaller items are shipped via UPS, with large items and large groups of items being shipped via commercial freight.


When will my order ship?

Sydell will ship your order out as fast as we can.  Most orders ship by the next business day if the product is in stock.  If you have any questions of when your order will ship feel free to contact Sydell.


Can I ship to a PO Box?

Sydell ships most small packages via UPS, If you need the items shipped via USPS please contact Sydell with your needs.


What are my shipping costs?

Shipping costs are based on a number of factors including size, weights, and dimension weight of the packages.  If you have any concerns on your shipping rate please feel free to contact Sydell.


What is your return policy?

Sydell accepts returns up to 30 days after purchase.  You must have a return authorization before returning your product.  There is a 15% restocking fee on all return orders.  Custom orders cannot be returned.